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FAQ

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On this page, you can find information about frequently asked questions that we often receive.

Assotherm operates in the mechanical/technological systems market, specifically in water distribution systems and heating and air conditioning systems.

The corporate structure of Assotherm consists of two distinct divisions operating under the same name: the Insulation and Coating Division and the Valves, Fittings, and Systems Division.

  • The first division provides a turnkey service for insulation and coatings of water/air pipelines, in compliance with current energy-saving regulations.
  • The second division distributes materials and systems for the construction of plumbing and heating systems.
 The decision to offer a divisional structure by Assotherm is primarily aimed at improving the services offered to the plumbing and heating installation market. Both divisions target a single channel, allowing clients to save energy and money by relying on Assotherm.
Customers who opted for this solution have realized its benefits, evidenced by consistent production growth and satisfaction verified through regular surveys.
Today's markets face high supply levels and shrinking demand. Choosing the right partners becomes a primary goal for businesses and a strategic tool to increase competitiveness.
With its young and dynamic structure, Assotherm offers unprecedented consultancy and promptness beyond mere commercial exchanges. Receiving the right advice at the right time provides an edge over the competition, and this methodology is Assotherm's winning approach.

Depending on the division responsible for the requested product or service, the procedure involves client registration in our management system. After a client's acceptance of an offer, a specific order confirmation is issued by Assotherm, summarizing the agreed commercial terms.

Assotherm is present throughout the national territory through direct company management or agencies in serviced regions.
Additionally, Assotherm exports to over 25 EU and non-EU countries through importers and specialized foreign retailers.

For product distribution, Assotherm uses its own vehicles for direct deliveries in the Lombardy region and at the port of Genoa. For other regions, it collaborates with leading national express couriers. The transportation service is always agreed upon with the client.

Assotherm offers customization services for packaging and product labels, as well as product customization when justified by the required quantities.

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